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‎04-30-2020 10:20 AM

HP Recommended
Product: Pavilion x2 detachable
Operating System: Microsoft Windows 10 (64-bit)

When I plug in the HP USB-C to HDMI adaptor to my HP laptop, so I can link to my computer screen, it doesn't detect my 2nd screen. Cable works in my Samsung phone just not my laptop. 

 

Help please?  

1 REPLY 1

‎05-08-2020 02:50 PM

HP Recommended

@Sarah_Beach Welcome to HP Community!

 

I understand that the USB-C / HDMI adaptor for HP Pavilion X2 laptop is not working.

 

Please Perform the USB test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose USB and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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