my camera driver got deleted

[dhanush5]

Troubleshoot Camera App error code 0xA00F4244 first i got this message,si i watched some youtube videos,and in device manager there was a option camera,in that it was mentioned that in video to delete the driver and scan and they got it back,after that i reached microsoft team they said in software no issues,you have to contact hp support

[Elohi_NR]

Hi @dhanush5,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Check if the webcam is detected in the device manager, if yes, you need to reinstall the drivers using the below steps,

• You might need to uninstall the webcam driver. To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.
• Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

If that does not work, try the following below:

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

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