06-27-2016 09:06 AM
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What is your precise model of notebook?
I grasp that at after connecting a TV via HDMI, when you connect the notebook power adapter the notebook screen goes black.
Are you connecting directly to an outlet and not using a power / surge bar?
What is the model of the TV you are connecting?
Have you done all your Windows updates?'
Have you run the HP Support Assistant ?
Have you run the Windows troubleshooter?
This document may help while I wait for your reply.
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06-27-2016 11:04 PM
06-28-2016 08:18 AM
I'd suggest you to try this :
06-28-2016 08:37 AM
Thank you for your reply and the requested information.
Would you try the following:
- Disconnect the TV
- Start the notebook in safe mode with the power adapter connected and the battery installed.HP PCs - Windows Safe Mode (Windows 10, 😎
- Now make sure the notebook display is set as the primary display
- Once that has been established then try restarting your notebook normally with and without the adapter connected to ensure it is working correctly.
- Once that has been established connect the TV as instructed, setting the TV as a 2nd display.
Please let me know the outcome.