Showing results for 
Search instead for 
Did you mean: 
New member
3 0 0 0
Message 1 of 2
Flag Post
HP Recommended

pc warranty outdated, pc needs updating to windows 10, software installed causing problems

HP Pavilion 20-f230
Microsoft Windows 8 (64-bit)

My cousin used to use my computer so he downloaded software that is preventing my pc from receiving updates from HP. My pc is outdated basically and needs to be upgraded. I need a total clean up of all malfunctioning software which is not compaterble to HP standards to enable my pc to receive compatible updates 

Level 15
Level 15
19,416 19,356 1,805 4,283
Message 2 of 2
Flag Post
HP Recommended

pc warranty outdated, pc needs updating to windows 10, software installed causing problems




Allow me to welcome you to the HP forums!

I read your post and wanted to help -- but need more information.


Your post is confusing because (1) you mention wanting to upgrade to Win10, but (2) you then want the software to be compatible with HP standards.


The problem is that HP does not provide Win10 drivers for your laptop, so if you force the installation of Win10, you will then be stuck using the generic drivers that Microsoft provides, and in that case, you are risking losing functionality in one or more of the hardware components, especially video.


So basically, if you really want the laptop software to be compatible with HP standards then you would do a factory restore to the original Windows 8 OS version that came preinstalled.


This link tells you how to do a reset if the laptop is currently running the original Win8 OS:


If that does not work, then your recourse would be to order HP Recovery Media.


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged:

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page:

If you live elsewhere, contact information is on this page:

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: and

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation