greebocat Student
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switchable graphics option missing, lost Intel graphics completely whilst attempting to fix.

hp pavilion dv7
Microsoft Windows 10 (64-bit)
Hi there.
My issue is related to my switchable graphics option. I have an Intel hd 3000 and an AMD radeon (I'm not sure of the exact model as I can't search for it as my machine is currently stuck in a system restore loop so I'm having ti use my phone right now).
There is one game I use regularly which, for some reason or another, is incompatible with my Intel graphics chip so I had previously used the right click on my desktop menu where I would select switchable graphics, and then manually allocate that particular game to my AMD chip rather than my Intel one.
When the game updated yesterday, it reverted back to my Intel chip for some reason and when I right clicked on my desktop, the option to change it had disappeared. I looked on this forum for an answer to my issue and came upon this answer:
Which appeared to fit my problem exactly. However, when I did as the instructions told me to and uninstalled both of my graphics devices and their drivers, and then rebooted, followed by installing the file linked to in the answer and rebooting again, this resulted in my Intel 3000 disappearing entirely from my device manager list, and my AMD chip being stopped by windows as it has reported an error.
I tried reinstalling the previous driver linked to the AMD chip, but that did nothing at all. So I attempted to do a system restore (as I had created a system restore point before attempting any of these actions) but this just keeps giving me the message that the restore failed.
If anyone can help me I would be most grateful as I currently have a machine which is barely usable at all. In any replies, please try to account for the fact that I know very little about computers. I am confident enough to follow instructions, but that's about it. Thankyou.
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Flag Post
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switchable graphics option missing, lost Intel graphics completely whilst attempting to fix.

Hi @greebocat,


Thanks for posting your question in the HP Community. Good Day. 🙂 Hope you are doing well. 🙂 I understand clearly that you need assistance with switchable graphics that is missing on the computer. I will be delighted to assist you here. 🙂


You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 You’ve done awesome diagnosis and some smart troubleshooting also before posting your query. Brilliant stuff. 🙂  Kudos to you for that. 🙂


First off, it needs to be established if the issue is hardware or software related.

Please visit this link to find out the product# of the unit: Link:


Then go to device manager and uninstall all the existing graphic drivers and restart the computer.

Please power down the unit and perform a bios defaults from this link:  Please follow the option “Reset the boot order to the default settings”


Then please visit this link: Please select the country and type the product# of the unit. Then follow the on-screen instructions and install the bios, chipset and graphics card drivers in the same order if available. Please ensure that you at least install both graphics card drivers from the HP support site.


If nothing works, please backup all your files and perform a complete system recovery to factory settings from this link:  Please follow the option “Recovery when Windows 10 does not start correctly”


Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂


Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

I am an HP Employee

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