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the screen stays black when i put the pc in charge

HP Recommended
Hp pavilion laptop 14ce0036nl
Microsoft Windows 10 (32-bit)
putting the PC in charge when the screen turns off (not going into standby, simply deactivating) then it does not turn on again, no key makes it wake up, it does not go into standby nor by lowering the screen nor by clicking the start button. at that point the only solution is the forced stop by holding down the power button, but obviously I lose everything I was doing.



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