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Message 1 of 2
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trouble with hp envy screen glitching

HP Recommended
HP ENVY 360 convertible
Microsoft Windows 10 (64-bit)

help please no error messages no warning no nothing, but if I just close the laptop and come back or if I get up from the computer for an extended period of time as in the screen goes black or the screen saver comes on, these little bubbles appear and the screen starts to glitch out. it will randomly go to different pages as if I were just randomly clicking on different things and I'm not even touching anything. the only way I can get it to where I can even use this computer is to completely shut it off ( hold the power button for 5 secs) then turn it back on. but as soon as I close it and open it back up again the bubbles are back and the screen is glitching uncontrollably...… is there a fix for this? given what I paid, this is unacceptable

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Message 2 of 2
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HP Recommended

@DaveANDkristy

 

I reviewed your post and I understand that you are facing issues with the display on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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