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Judy100 Student
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upperpart touchpad barely works

HP 15-ba071nd
Microsoft Windows 10 (32-bit)

Hi Everyone

I just got my HP amd while working with the touchpad I noticed the upper left part of the touchscreen is barely working.

If I want to scroll with two fingers that only starts halfway down the touchpad, Also just klicking the touchpad on the upper inch just works at times but mst of the time not.

Is this normal, if so why? I find it very inconvenient and thinkinh about returning the item.

Many thanks if you are willing to reply.

1 REPLY 1
Regents Professor Regents Professor
Regents Professor
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Message 2 of 2
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HP Recommended

upperpart touchpad barely works

Dear Customer,

 

Welcome and Thank you for posting your query on HP Support Forum

 

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

 

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

 

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

 

Please Click the below link to find more troubleshooting steps to resolve this issue

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5229455&calledBy=&docId=emr_na-c03523373...

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
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