ankitkraken Honor Student
Honor Student
4 0 0
Message 1 of 2
Flag Post
HP Recommended

Bluetooth device not detected.

Microsoft Windows 8.1 (64-bit)

My bluetooth devices is not detected, its not showing in device manager or the settings. I have tried updating the drivers but the installation fails due to the "No bluetooth device detected" error.
I have also tried changing the Bluetooth service starting to "Automatic", that was no help as well.

HP Support Agent
HP Support Agent
3304 178 334
Message 2 of 2
Flag Post
HP Recommended

Bluetooth device not detected.



Thank you for stopping by HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.


To have the best experience on HP forum, visit our HP Forums Guide to know more.


Issues on the Bluetooth device. Is that right?


Thank you for sharing the issue details. I would like to help you.


Found that the PC doesn’t have the drivers for the Windows 10 operating system. the Bluetooth driver is difficult to find.

However, try the steps below and check if that resolves the issue.


Since the wireless card has integrated wireless card and Bluetooth controller,

I request you try the diagnostics using the link below and check if that helps.


Also, try the BIOS update as well to check if that fixes the issue.


Hope this helps. Let me know for more.


Happy posting.




Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation