ankitkraken Honor Student
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Bluetooth device not detected.

m4-1003tx
Microsoft Windows 8.1 (64-bit)

My bluetooth devices is not detected, its not showing in device manager or the settings. I have tried updating the drivers but the installation fails due to the "No bluetooth device detected" error.
I have also tried changing the Bluetooth service starting to "Automatic", that was no help as well.

 
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HP Support Agent
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Bluetooth device not detected.

Hi@ankitkraken,

 

Thank you for stopping by HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Issues on the Bluetooth device. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

Found that the PC doesn’t have the drivers for the Windows 10 operating system. the Bluetooth driver is difficult to find.

However, try the steps below and check if that resolves the issue.

 

Since the wireless card has integrated wireless card and Bluetooth controller,

I request you try the diagnostics using the link below and check if that helps.

 

http://hp.care/2bjZGry

 

Also, try the BIOS update as well to check if that fixes the issue.

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77135.exe

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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