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‎12-11-2021 02:32 AM

HP Recommended
Product: envy 17 / HP 27
Operating System: Microsoft Windows 11

my new wireless monitor connects fine to my envy 17 laptop....   but limited to 30Hz / 4k.  Takes about an hour to work out to use the HDMI connection to same monitor, using supplied HDMI cable, but display then is much lower resolution... baffled!  Help appreciated

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2021 02:43 AM

HP Recommended

@Rzontafan1 

 

What is your envy 17  ? Please use the following way to find out the model/product of your machine


                           https://support.hp.com/us-en/document/c00033108


For security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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4 REPLIES 4

‎12-11-2021 02:42 AM

HP Recommended

just to clarify....    seems the laptop will only find the wireless monitor if it's already found it using wireless. Obviously this is a problem if the wifi is down. If wifi is off it won't detect display. Sometimes I would prefer to use the 60Hz / 4k wired display (4k video jerky using wireless)

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‎12-11-2021 02:43 AM

HP Recommended

@Rzontafan1 

 

What is your envy 17  ? Please use the following way to find out the model/product of your machine


                           https://support.hp.com/us-en/document/c00033108


For security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎12-11-2021 04:39 AM - edited ‎12-11-2021 04:39 AM

HP Recommended

hi

it's HP ENVY - 17-bw0000na, Product number: 4GP38EA#AB

Wireless monitor is U27 4k.  I guess my astonishment is that simply plugging in HDMI from laptop to monitor doesn't seem to detect the monitor!  Thanks for any advice!

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‎12-11-2021 05:00 AM

HP Recommended

ok sorted... didn't realise I had to chnage the Input to HDMI on the monitor.... all working as expected now.  Thanks for response!   What a great device and superb value   cheers Chris

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