• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavillion x360 Convertible
Microsoft Windows 10 (64-bit)

I have upgraded my HP Pavillion x360 Convertible to windows 10 64bit and downloaded Wi-Fi driver (sp82801.exe) but still it is failing to install the wifi driver

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi

Potentially one off this list...

WLAN module

For for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199:
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use only in North
America and Europe)  793840-005


Intel Dual Band Wireless-AC 3165 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 863934-855


For use on all computer models:
Intel Dual Band Wireless-AC 3165 802.11 ac 1×1 + Bluetooth 4.2 LE Combo Adapter 806723-005
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 855106-855

 

Please try WinKey + R and type msinfo32

msinfo32.png

View solution in original post

5 REPLIES 5
HP Recommended

Hi
Make, Model and OS please.

Results for " HP Pavillion x360 Convertible " (39)


SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

 

HP Recommended

System SKU: Y9C15UA#ABL

HP Recommended

Hi

Potentially one off this list...

WLAN module

For for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199:
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use only in North
America and Europe)  793840-005


Intel Dual Band Wireless-AC 3165 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 863934-855


For use on all computer models:
Intel Dual Band Wireless-AC 3165 802.11 ac 1×1 + Bluetooth 4.2 LE Combo Adapter 806723-005
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 855106-855

 

Please try WinKey + R and type msinfo32

msinfo32.png

HP Recommended

Let me try one of those on the list and  see what I get.

HP Recommended

Prego.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.