I have lost wireless connection to OfficeJet Pro 8728

[Bathman]

Half way thrugh a scan activity, the wireless connectivity to the printer was lost.

The printer recognises my router still

When I try to enter the router password for the printer  on Network and Internet Settings it does not accept the router password

[senan6806 · Accepted solution]

@Bathman

A warm welcome to HP Community!

Resetting the printer network settings may resolve the issue. Here is how to do it:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch  (Setup). Touch "Network Setup", touch "Restore Network Settings" and touch Yes.

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch .

7.) Touch the Settings icon . Touch Wireless Setup Wizard and then follow the instructions to connect the printer to your home WiFi.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Bathman]

That worked perfectly.  MAny thanks.  Good clear instructions.  Bathman.

[senan6806]

@Bathman

You are welcome! Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. Have a great day!