Lampje f12 blijft oranje branden geen wifi

[andre50]

Hi TEJ1602,

Even if done but does not work it might be that
The wifi card is broken and that it needs to be replaced?
And maybe it is because of that that f12 key stays lit because that wifi card is broken.

[TEJ1602]

@andre50

Thanks for replying!

I'd recommend you reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[andre50]

Hello Kumar,
I don't see a wireless card or anything to do with wireless components.
So that means my WiFi card is defective?
Is that why the f12 key is constantly lit and does not want to go out?

I'd love to hear from you
Kind regards,
Andre

[Kumar0307]

@andre50, thank you for the response.

Yes, unfortunately, it seems like a hardware issue with the wireless card. We have exhausted all the possible troubleshooting steps and the issue still persists.

Please contact the HP Support team for further assistance/service options as mentioned in the previous post.

Keep us posted for any other assistance.

[andre50]

Hello Kumar,

The network card is defective which I replaced and now it works again.
Thank you very much

[Kumar0307]

@andre50

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

If my post helped you please click “Accept as Solution”, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!