• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-31-2022 03:36 AM

HP Recommended
Product: HP ENVY x360 - 15-dr0004ng
Operating System: Microsoft Windows 10 (64-bit)

Hi, since a few days, my HP Laptop freezes randomly,  mostly in idle but also under load.

 

Reference to this: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/WiFi-Disconnects-randomly-and-WHEA-Lo... 

and

https://answers.microsoft.com/en-us/windows/forum/all/warning-whea-logger-event-17-recorded-in-event... 

 

I have nearly the same entries in my Event Manager and after disabling Bluetooth and Wifi, it does not freeze anymore. Seems like the Hardware has become faulty (nearly 3 years now). 

I cannot find my model on the HP Parts Surfer website so I cannot look up any spare parts. Could you please let me know which WIFI and Bluetooth module is suitable for my Laptop for replacement? Or does HP offer a (not astronomically high priced) repair?

 

Many thanks

Azrail

Category:
3 REPLIES 3

‎07-31-2022 04:08 AM

HP Recommended

Hello @Azrail 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A13.6 MBMay 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 An available BIOS update resolves a specific issue or improves computer performance.

  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.H6.6 MBNov 18, 2020Download

Intel Integrated Sensor Solution Driver - Whiskey Lake

3.1.0.3923 Rev.G0.7 MBNov 24, 2020Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.H17.3 MBSep 9, 2021Download

Intel Serial IO Driver - Whiskey Lake/Comet Lake

30.100.2020.7 Rev.J0.8 MBNov 17, 2020Download

 

(4) Reboot

(5) Install/Update

The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware.

Intel Driver & Support Assistant

Download nowDownload now

 

(6) Reboot and test again ... 

(7) Please report your results

 

Was this reply helpful? Yes No

‎07-31-2022 08:33 AM - edited ‎07-31-2022 08:36 AM

HP Recommended

Hi,

just did all of it (BIOS Update, all 4 drivers). Issue persists. Here is a screenshot from the event manager showing the "resolved hardware issue":

Azrail_0-1659277947312.png

 

That warning comes in every few seconds or minutes. Sometimes it still freezes. 

What I have noticed: the warning and the freezes are gone when I disable both WIFI and Bluetooth (tested for an hour). 

EDIT: nevermind, still got the warning messages even when WIFI and Bluetooth are off. Any further ideas?

Was this reply helpful? Yes No

‎07-31-2022 08:48 AM

HP Recommended

Hello @Azrail 

 

I see this is serious technical problem...

 

Recommendation and solution

 

--- Solution A ---

HP warranty valid -> Contact HP Support with detailed information.

 

--- Solution B ---

HP warranty expired -> You're not lucky.

- Disable wireless device

- Buy third party usb driven wireless adapter as <work around>.

 

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.