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Regents Professor
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Member Since: ‎09-23-2010
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My Internet is not working properly in Windows 8. What can I do?

[ Edited ]

You now have Windows 8 installed on your computer and your Internet may not be working properly.  However, the interface is not familiar to you and you don't know where to start.
If this fits the description, then the basic document listed below is a great starting point.  Many of the steps in it resolve the most common Internet issues in Windows 8.
If the document does not resolve your issue, please create a new post.  New posts attached to an existing post are missed by the community, so the best chance at getting a resolution is to create a new post.
The following document can be found here.  If the document below is not displaying properly or is difficult to read, please open the link to view it its original location.
This document applies to HP and Compaq computers with Windows 8.
This document contains solutions for most common broadband issues. Connection issues might result from poor line quality over the DSL phone line or coaxial cable line, bad cable connections (bent cables or pins), the Internet Service is experiencing problems, or software is missing or incorrectly configured.
Connection issues with a broadband connection can cause the following messages to be displayed in Windows 8 and Internet Explorer:
  • Internet Explorer cannot display the Web page.
  • Work Offline: No connection to the Internet is currently available.
  • Not connected: You are currently not connected to any networks.
This document can help resolve most of the issues that cause these messages.


Before beginning
Check the following items before troubleshooting a broadband connection issue, make sure that an account is setup with an Internet Service Provider (ISP). The ISP should have provided critical information and hardware needed to setup your account:
  • A hardware device, such as cable or DSL modem, is needed for wired access and might require ISP activation.
  • Your password if required by the ISP.
  • Any special software if required by the ISP.
  • If you are having trouble connecting to email or newsgroups, then get the necessary setup information from your ISP: email (SMTP and Pop3), newsgroup, encryption, or compression settings.
Troubleshooting broadband connection issues
Read and follow each step in order until a resolution to the issue is found.
Step 1: Reset the broadband device (such as modem or router)
  1. Press the power button to shut down your computer.
  2. Disconnect power to all broadband devices (such as the broadband modem, wireless router, or router/modem combination), and wait for the LED activity lights to turn off. Wait at least one minute.
  3. Reconnect the power to the modem and allow it to re-establish a connection to the ISP. If the modem has indicator lights, wait until the lights indicate a connection.
  4. If using a separate wireless router, reconnect the power to the router and allow it to re-establish the connections to the modem and other components.
  5. After the modem and router have finished making connections, turn on the computer.
  6. Press the Windows + W key.
  7. Type connect into the Search field.
    Figure 1: Search for connect
    Image of search results for connect
  8. Click Connect to a network from the list of results.
Step 2: Check the cable connections
Perform the following steps to check the cable connections.
  1. Shut down the computer.
  2. Unplug all cables from the computer, except power, mouse, keyboard, and monitor. Note each cable connection location.
  3. Disconnect the cables used to connect the computer to the broadband device, and any cables used to connect the broadband device to the wall - network cables (RJ45), phone cables (RJ11 for DSL), coaxial (cable modems), USB, or other types.
  4. Look for bent or damaged pins on the cable ends and inside the connectors on the computer and the router or cable modem. Look for any hard bends or cuts in the cable itself. Repair or replace cables that show signs of damage.
  5. Connect the cable from the wall to the Cable/DSL modem or router. If you have a cable modem mode, this is usually a round coaxial cable. If you have DSL, then this is a phone cord - typically RJ11.
  6. Connect one network cable (RJ45) from the computer to the back of the Cable/DSL Modem or Router. Do not route cables next to speakers and do not loop cable excess. If possible, use a cable that is six feet long (1.83m) or less. Make sure you are connecting the correct type of cable from the router to the computer (see following Figure).
    NOTE: If you are using wireless, this can be configured later, after you have determined that the computer can connect to the Internet using a direct network cable connection.
    Figure 2: Cables that connect from the DSL or Cable modem to the PC
     Cables with call-outs.
    1 - RJ45 Network cable - Cat5/Cat6. Use this type of cable to connect the router/modem to the network port on the PC.
    2 - RJ11 telephone cable. Do not use this cable to connect to the PC.
    3 - 6 lead specialized phone cable. Do not use this type of cable.
    4 - USB cable. Many routers/modems can connect using USB. Use RJ45 network cable before using USB. Do NOT connect both a USB cable and network cable - only connect one.
  7. Turn on the computer and connect to the Internet. If the connection issue continues, go to the next step.
Step 3: Use Windows 8 diagnostic and troubleshooting tools
Windows 8 includes a network diagnostic tool and a network troubleshooter. Both tools help to identify network problems and provide possible solutions.
Run Windows Network Diagnostics
Use the Windows 8 Network and Internet Troubleshooter
Step 4: Reset the Web browser Internet settings
To prepare Windows for troubleshooting and to resolve most issues related to Internet browsing, reset Internet settings.
NOTE:These steps can be used to reset Internet Explorer settings. To reset settings for a different browser, check the Help for that browser.
Resetting Internet Explorer settings
Step 5: Reinstall the network adapter software in Device Manager
There might be an issue with the network adapter. Follow these steps to reinstall the network adapter in Device Manager:
  1. Move the mouse pointer to the lower left corner of the screen, right-click, and select Device Managerfrom the menu.
    Figure 12: Device Manager
    Image of left corner menu screen with Device Manager selected
  2. Double-click the Network adapters category.
    Figure 13: Network adapters
    Image of Device Manager window showing Network adapters expanded
  3. Right-click the name of the Network Adapter and select Uninstall .
  4. On the Confirm Device Uninstall window, click OK .
  5. When the network adapter software have been uninstalled, restart the computer. The computer will reinstall the device driver software.
  6. After the computer restarts and completes the installation of the device driver software, try connecting to the Internet. If the issue still exists, continue to the next step.
Step 6: Update the network drivers from the HP Web site
From another computer that has Internet access, check the HP Web site for network drivers for your product. If one is available, download and install the latest update for the network hardware that you use. Use the following steps:
  1. If you are presented with a page to enter your model number, enter your model number. For example, Pavilion p6230f or TouchSmart 600-1050uk.
  2. Select the version of Windows the computer is using.
  3. Click the Driver - Network link.
  4. Select the network or modem driver update. For example, Realtek RTL8139 LAN Driver Update.
  5. Follow the instruction on the download page to download the driver and install it onto a CD or other external storage media.
  6. Install the driver on the computer experiencing the problem.
  7. When done, restart the computer and connect to the Internet again. If the issue persists, continue to the next step.
Step 7: Contact the Internet Service Provider
If the computer is still having issues connecting to the Internet and the network test passes, it is possible that the service is down or the Internet connection software provided by the ISP is not configured correctly. Call the support phone number for the ISP for help with configuring the settings in Windows and the ISP software. Be sure to provide the ISP with the information from the network diagnostics utility.
Step 8: Reset IP protocol settings
Use the following steps to reset the network settings:
NOTE:If you have received settings and troubleshooting procedures from your ISP, use those instructions instead of the steps in this section.
Reset IP protocol settings using the Command Prompt
Reset IP protocol settings using the Network and Sharing Center
Step 9: Use Microsoft System Restore
Use Microsoft System Restore to go back to a time when the Internet connection was working properly. For more information, see Using Microsoft System Restore in Windows 8 .
When you have restored your computer, try connecting to the Internet again. If the issue persists, continue to the next step.
Step 10: Use HP System Recovery
Save all your important files and use HP System Recovery to reset the software on your computer back to its original condition. For more information, see Performing an HP System Recovery (Windows 8) .
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Accepted Solution

Re: My Internet is not working properly in Windows 8. What can I do?

I hope this information is helpful to some.  Smiley Happy

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Regents Professor
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 3 (33,962 Views)

Re: My Internet is not working properly in Windows 8. What can I do?

I hope this information is helpful to some.  Smiley Happy

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Posts: 49
Member Since: ‎06-27-2014
Message 3 of 3 (14,743 Views)

Re: My Internet is not working properly in Windows 8. What can I do?

Finally found the solution after 3 weeks.  Tried and manupulated all drivers and NIC lan card of my hp laptop dv6 7011tx.


UNINSTALL HP Quick Launch which caused the whole lot of problems and do the following 


- Shut down laptop

- Remove power cable & battery

- Press power switch for 30 sec

-  Attach power

- Power up laptop without battery

- Switch on wifi ---it works

- Now switch on the laptop with battery


HP quick launch describes itself as "


                    This package contains the HP Quick Launch Software, which enables special function keys on supported notebook models to be programmed. For example, the HP Quick Launch Software enables users to press the Fn+ESC keys to view system information. This software works with the supported operating systems. "
Note  :
                          This is the main problem.  I have found after seeing the internal working of this driver.  It caused the keys to work in its own described way thus overriding the wifi f12 button functionality to change from orange to white or white to orange.
                           After  and when restarting :
                                                       Put the computer to sleep and wake it up to find wifi on.
                             On normal shutdown and booting:
                                                                   Wifi works perfectly.
Note to HP:
                       Please check the working of HP Quick Launch Software.  I could find its algorithm and functioning and its made to override the default windows 8 key designed for HP.
Give me kudos if it works. 
Give me kudos if it works. And mark it is a Solution.
Thank you all for support and help.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation