11-09-2012 03:27 PM - last edited on 02-22-2017 08:00 AM by OscarFuentes
You now have Windows 8 installed on your computer and your Internet may not be working properly. However, the interface is not familiar to you and you don't know where to start.
- Internet Explorer cannot display the Web page.
- Work Offline: No connection to the Internet is currently available.
- Not connected: You are currently not connected to any networks.
- A hardware device, such as cable or DSL modem, is needed for wired access and might require ISP activation.
- Your password if required by the ISP.
- Any special software if required by the ISP.
- If you are having trouble connecting to email or newsgroups, then get the necessary setup information from your ISP: email (SMTP and Pop3), newsgroup, encryption, or compression settings.
- Press the power button to shut down your computer.
- Disconnect power to all broadband devices (such as the broadband modem, wireless router, or router/modem combination), and wait for the LED activity lights to turn off. Wait at least one minute.
- Reconnect the power to the modem and allow it to re-establish a connection to the ISP. If the modem has indicator lights, wait until the lights indicate a connection.
- If using a separate wireless router, reconnect the power to the router and allow it to re-establish the connections to the modem and other components.
- After the modem and router have finished making connections, turn on the computer.
- Press the Windows + W key.
- Type connect into the Search field.Figure 1: Search for connect
- Click Connect to a network from the list of results.
- Shut down the computer.
- Unplug all cables from the computer, except power, mouse, keyboard, and monitor. Note each cable connection location.
- Disconnect the cables used to connect the computer to the broadband device, and any cables used to connect the broadband device to the wall - network cables (RJ45), phone cables (RJ11 for DSL), coaxial (cable modems), USB, or other types.
- Look for bent or damaged pins on the cable ends and inside the connectors on the computer and the router or cable modem. Look for any hard bends or cuts in the cable itself. Repair or replace cables that show signs of damage.
- Connect the cable from the wall to the Cable/DSL modem or router. If you have a cable modem mode, this is usually a round coaxial cable. If you have DSL, then this is a phone cord - typically RJ11.
- Connect one network cable (RJ45) from the computer to the back of the Cable/DSL Modem or Router. Do not route cables next to speakers and do not loop cable excess. If possible, use a cable that is six feet long (1.83m) or less. Make sure you are connecting the correct type of cable from the router to the computer (see following Figure).NOTE: If you are using wireless, this can be configured later, after you have determined that the computer can connect to the Internet using a direct network cable connection.Figure 2: Cables that connect from the DSL or Cable modem to the PC1 - RJ45 Network cable - Cat5/Cat6. Use this type of cable to connect the router/modem to the network port on the PC.2 - RJ11 telephone cable. Do not use this cable to connect to the PC.3 - 6 lead specialized phone cable. Do not use this type of cable.4 - USB cable. Many routers/modems can connect using USB. Use RJ45 network cable before using USB. Do NOT connect both a USB cable and network cable - only connect one.
- Turn on the computer and connect to the Internet. If the connection issue continues, go to the next step.
- Move the mouse pointer to the lower left corner of the screen, right-click, and select Device Managerfrom the menu.Figure 12: Device Manager
- Double-click the Network adapters category.Figure 13: Network adapters
- Right-click the name of the Network Adapter and select Uninstall .
- On the Confirm Device Uninstall window, click OK .
- When the network adapter software have been uninstalled, restart the computer. The computer will reinstall the device driver software.
- After the computer restarts and completes the installation of the device driver software, try connecting to the Internet. If the issue still exists, continue to the next step.
- Go to the HP Software download page .
- If you are presented with a page to enter your model number, enter your model number. For example, Pavilion p6230f or TouchSmart 600-1050uk.
- Select the version of Windows the computer is using.
- Click the Driver - Network link.
- Select the network or modem driver update. For example, Realtek RTL8139 LAN Driver Update.
- Follow the instruction on the download page to download the driver and install it onto a CD or other external storage media.
- Install the driver on the computer experiencing the problem.
- When done, restart the computer and connect to the Internet again. If the issue persists, continue to the next step.
Solved! View Solution.
Re: My Internet is not working properly in Windows 8. What can I do?
11-09-2012 03:27 PM
I hope this information is helpful to some.
06-27-2014 02:03 PM
Finally found the solution after 3 weeks. Tried and manupulated all drivers and NIC lan card of my hp laptop dv6 7011tx.
UNINSTALL HP Quick Launch which caused the whole lot of problems and do the following
- Shut down laptop
- Remove power cable & battery
- Press power switch for 30 sec
- Attach power
- Power up laptop without battery
- Switch on wifi ---it works
- Now switch on the laptop with battery
HP quick launch describes itself as "
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs - Slow Internet Troubleshooting (Windows 10, 8)