My laptop is not connecting to 2.4ghz band but connecting with 5ghz band via mobile hotspot

[Rhythmjain05]

My laptop is connecting with 5ghz band via hot spot but when I am trying to connect it with 2.4ghz band it is showing could not connect to network why

[Gaya1239]

Hi @Rhythmjain05,

Welcome to the HP Support Community

I understand you are facing an issue with your Hp Envyx360. the laptop is not connecting to the 2.4ghz band but connecting with 5ghz  Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please follow this steps

Press key combination 
windows+R key 
Type ncpa.cpl
Hit enter
select the wifi router 
right click and got to the properties
select configure
select Advance- 
under advance- select 802.11a/b/gWireless Mode,
check on the value tab- selected Dual Band 802.11a/b/g
 

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

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