Occasional loss of wifi capability even though wifi signal is good

[PompeyD]

hi i have had an issue, i cannot connect to the wi-fi even though the signal and connection are good on all my other devices. this happens for about 24 hours then suddenly it connects to wi-fi like there is not a problem. I was wondering if anyone else has had this issue and if so how it was resolved. All drivers and systems are up to date. it was previously returned to HP under warranty and 'repaired' due to the same issue the only difference was it did not start working after a few days

[sandytechy20]

@PompeyD 

Welcome to the HP support community.

I understand that you are getting WiFi connectivity issues, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[PompeyD]

Hi all the drivers are up to date but this still happens

[sandytechy20]

@PompeyD

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers