cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
4 3 1 2
Message 1 of 2
225
Flag Post

Re: wifi connectivity issues

HP Recommended

I have also been having connectivity issues, as described above, for the last couple of months.  This week it has gotten worse and today, the connection is almost non-existant.  I have had the same HP computer for about 2 years and the same internet provider. I tried both solutions mentioned by PragmaticS and ccJohn. I got connected for about 5 minutes and then lost it again. I have a streaming TV service and a chromebook which are connected with no issues. I have been a faithful HP customer up to this point but now I'm not so sure. Shocking that so many people with this same model are having this problem and HP doesn't seem to care.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,394 2,303
Message 2 of 2
Flag Post
HP Recommended

Hi @ mostlylurking,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having connectivity issues on your HP PC. Don't worry I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

 

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

What is the Operating system installed on the PC?

Did this happen after an update/upgrade to Windows 10?

Have you tried updating the drivers?

 

In the meantime, let's start off by performing a Hard reset on the notebook: 

 

* Let's start by launching Device manager and then uninstalling the Wif-Fi drivers and then restart the PC which will automatically install the drivers.

* Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link

* Update the bios by visiting this link or through support assistant using an Ethernet cable.

* Now try to connect to the internet wireless.

 

* For further assistance, click here

 

Here's a related HP Forum post that seemed to have helped others: Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation