05-07-2017 07:30 PM
I have also been having connectivity issues, as described above, for the last couple of months. This week it has gotten worse and today, the connection is almost non-existant. I have had the same HP computer for about 2 years and the same internet provider. I tried both solutions mentioned by PragmaticS and ccJohn. I got connected for about 5 minutes and then lost it again. I have a streaming TV service and a chromebook which are connected with no issues. I have been a faithful HP customer up to this point but now I'm not so sure. Shocking that so many people with this same model are having this problem and HP doesn't seem to care.
05-09-2017 10:59 AM
Hi @ mostlylurking,
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I see from the post that you are having connectivity issues on your HP PC. Don't worry I'll try my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l
What is the Operating system installed on the PC?
Did this happen after an update/upgrade to Windows 10?
Have you tried updating the drivers?
In the meantime, let's start off by performing a Hard reset on the notebook:
* Let's start by launching Device manager and then uninstalling the Wif-Fi drivers and then restart the PC which will automatically install the drivers.
* Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link
* Update the bios by visiting this link or through support assistant using an Ethernet cable.
* Now try to connect to the internet wireless.
* For further assistance, click here
Here's a related HP Forum post that seemed to have helped others: Click here
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee