06-25-2016 09:16 AM
I have HP Pavilion dv6 Laptop with Windows 7 preinstalled. After I upgraded it to windos 10 my Blutooth is not working. I am not getting the Bluetooth option in the Settings. In the device manager it shows the Bluetooth device is installed properlly & working. Please advice.
06-26-2016 10:59 AM
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I grasp that after upgrading to Windows 10, your Bluetooth has stopped working. Device Manager shows that Bluetooth is installed and working properly. Here are two links that should help to overcome this difficulty:
Bluetooth devices not showing or connecting in Windows 10/8/7 ( from thewindowsclub.com, any ads on this page are not endorsed by HP.)
Please let me know the results.
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06-29-2016 08:08 AM
As per the mail communication from Mr Jeff Christopher, Executive Customer Relations, HP Inc., Palo Alto, California
I am giving all the required details:
- Full name: Rajan S. Kulkarni
- Country location: Mumbai, India
- Telephone contact number: 022 26231154, Mobile No. +91 9820893795
- Email address: firstname.lastname@example.org
- Model: HP Pavilion dv6 Notebook
Serial No.: PC5CH1331QE5
Product No.: QF457EA#ABV
OS: Windows 10 Home 64-bit
- Brief description of the problem: I have HP Pavilion dv6 Laptop with Windows 7 preinstalled. After I upgraded it to
Windows 10 my Bluetooth is not working. I am not getting the Bluetooth option in the Settings. In the device manager
it shows the Bluetooth device is installed properly & it is working.
- Any HP Case numbers or HP Service Ticket number: Nil, as the laptop is out of warranty.
- HP Support Forum Username: Rajan52
Please note that I have followed all the steps suggested in this forum but the problem still persists.