Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

cannot connect C4780 printer to new wifi network

Mac OS X 10.11 El Capitan

I changed fro windstream to time warner cable, and i cannot connect to the new wifi. I have tried everthing i get or know .

how do i do a factory reset , ect ecdt

HP Support Agent
HP Support Agent
24,337 24,292 2,055 3,193
Message 2 of 2
Flag Post
HP Recommended

cannot connect C4780 printer to new wifi network

Thank you for joining HP Forums.
I'll be glad to help you,


As I understand you haven't been able to use WiFi since you changed from Wind stream to Time Warner cable and you want to know how to reset the printer,

Please follow this link with the details about setting up a WiFi network on your printer using the Photo smart C4700 series: click here (since you've changed the WiFi network, you may have to start over on the WiFi setup).


To find details about your printer and how to reset: click here for the user manual.


You may also follow the below steps to reset the printer:

Press the Power button to turn on the product.
With the product turned on , disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.


If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation