• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-26-2020 10:32 PM

HP Recommended
Product: Hp pavilion TS 15
Operating System: Microsoft Windows 8.1 (64-bit)

I cannot connect to my WIFI at home. I was able to for 5 years and then I suddenly couldn't. My husband is able to, therefore, it must be a software issue and not hardware. Equally, i Have connected my laptop to other WIFI/modems without a problem. I have downloaded driver to infanatum. Enabled, and disabled. Run command prompts as administrator etc...nothing works. in device manager it says my Ralink WIFI is working fine as is my Realtek family controler. However, my Ralink Bluetooth WIFI had an exclamation mark. I unistalled it, and now can't find it again. here are my details. Please help as I am desperate. I've been on the net for 1 week, trying so many tutorials, forums and help but nothing works. I can obviously connect with Lan ethernet cable fine.

HP Pavillion 15 TS notebook
Windows 8.1
64bit
Ralink RT 3290 802.11 BGN WIFI adapter

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.