05-05-2014 02:41 PM
hp2000 notebook pc windows 8..
this pc was purchased in dec. 2013 at the time i bought 2 identical pc's for xmas. one works fine and this one will not stay connected to my wifi. it has the word "limited" next to the wifi name and i cannot connect to the wifi. please help
05-09-2014 12:13 PM - last edited on 03-06-2017 03:42 PM by OscarFuentes
Hi MajentaRadio, and welcome to the HP Forums!
I understand that your HP 2000 is getting a limited WiFi error and does not stay connected to your computer. I will try my best to help you with this issue. To better guide you, could you please give me the complete model number of your laptop and the operating system that is running on it. Here is a guide for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running? in case you need them. Is this happening after the laptop has gone into sleep mode?
Here are a couple of documents for updating your drivers which my help with this issue.
I hope this information helps, please let me know how it goes.
Thank you and have a great day!
09-02-2016 02:24 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I understand that you have issues with the wireless network.
Please try the following steps.
1. Open DEVICE MANAGER
2. Open up NETWORK ADAPTERS
3. Right click on the Wi-Fi Adapter for the PC and left click on PROPERTIES
4. Click on POWER MANAGEMENT at the top.
5. Remove the check mark beside ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER
6. Click OK
7. Close DEVICE MANAGER and test.
If the above step does not work try the following steps.
Try opening Device Manager, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. In Device Manager, locate the network adapter, and then double-click the device name. Click the Driver tab, and then click rollback driver. Restart the computer.
Let me know if this works.
Have a great day!
I am an HP Employee