02-02-2017 09:07 PM
I have been having issues recently in connecting my sleekbook to my wireless modem. After having the pc for 3 years, I recently changed to a new internet service provider. After utilising this new modem for roughly 2 months, I am now encountering a problem where the internet icon is telling me i have "no internet access" but when i select the icon (bottom right of the screen), under the wifi option, it states "limited". This problem seems to be a strange one as (1) i have taken all updates received from HP; (2) other devices are connected to the modem. i did attempt to address the issue through other suggestions within this blog but nothing seems to work. Please advise me how to pinpoint the problem and address; (3) the driver status for "Ralink RT 3290 802.11bgn Wi-Fi Adapter" indicates the device is working properly, (4) I ran a full scan and no viruses were detected, (5) I reset both the TCP/IP settings and Winsock catalogue but nothing worked (6) I did try to use other drivers but they all failed. Hoping to get assistance.
02-03-2017 12:09 PM
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As I understand you are no longer connected to the Wi-Fi network though you've reinstalled the drivers,
Don't worry, though, as I have a few steps to resolve the issue:
* Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link.
* Update the bios by visiting this link or through support assistant using an Ethernet cable.
* Now try to connect to the internet wireless.
* For further assistance, click here
Here's a related HP Forum post that seemed to have helped others: Click here
Fix network connection issues in Windows 10 - Click here
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