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Message 1 of 2
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wifi not connecting after turning wifi on

HP Recommended
HP 15-r014tx Notebook PC
Microsoft Windows 10 (64-bit)

hello 

when i turn on my laptop i never connect to my wifi automatically , that even doesnt show my wifi signal . it shows only when i trouble shoot (hp network check launcheronly ) not windows truoble shoot as hp network resets all the network adapters.

i cant do it all the time , this is hapening from last 6 months.

 

Please tell me a permanent solution.

 

thamk you.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AbhiRockz,

 

Good day. Smiley Happy May the forums welcome you! Smiley Happy  Good day!Smiley Happy How are you doing? Smiley Happy I read the post about the Wi-Fi not staying connected to your notebook. It will be a delight to assist you here. Smiley Happy

 

Great diagnosis and troubleshooting. Smiley Happy Fabulous assessment of the situation before posting your query. Kudos to you on that score. Smiley Happy You are a valued HP customer and I take it as a special privilege to share this platform with you. Smiley Happy It is paramount to assist youSmiley Happy

 

First off, we need to isolate the issue to being hardware or software related.

Please check these links out for further assistance.

 

Link 1: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...

If this does not fix the issue please try this link: https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues

 

If this does not help Please try this link out: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/8499326/model/8942890/document/c0464917...

 

If it still does not work please update the chipset and Wi-Fi drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/6875200/model/7132770

 

As a last resort, if nothing works please backup all your files and perform a complete system recovery to factory settings from this link: http://support.hp.com/in-en/document/c03489643

 

Please select the appropriate and relevant option from this link to perform a system recovery to factory defaults.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  Smiley Happy

 

Take care now and have a splendid week ahead. Smiley Happy

Happy holidays to you and your familySmiley Happy  Take care.Smiley Happy

DavidSMP
I am an HP Employee

0 Kudos
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