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Solved!

ACPI/HPQ0004 unknown device

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Hi,

I installed 64-bit win 7 on my dv8-1190ef, but there is an unknown device (ACPI/HPQ0004).

Please help me to solve this problem!

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It is for the HP 3D Drive Guard.

 

 http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76187-1&lc=en&dlc=en&cc=us&...

 

 This is for a slightly different model of dv8, but it will work. I guess HP forgot to list one for your specific model number. I could not find it fro your support page anyway.

 

 And here is a more recent version

 

 http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-82853-1&lc=en&dlc=en&cc=us&...

 

 I found this one for an HP Envy, but as mentioned it will work just fine for a dv8, or any other laptop with the HP 3D Drive Guard hardware.

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Dear HaggisCat

Thank you so much. It's solved.
Best regards
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I have problem my computer had unknow device.

Help me please.

Thank you in advance.

Supraween

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Please, slove this problem for ACPI/HPQ0004 unknown device on my PC

Thank you

 

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Install HP 3D DriveGuard driver.  I have HP 2560P.  Installed Windows 7 64 Bit with same issue described above.  Installed the driver from here: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5071202&swLangOid=8&swEnvOid=4061 for HP2560P and the issue was resolved.

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i am having the same problem with my pavilion DM1Z product number XJ612AAR   which driver should i be looking for?

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