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01-27-2013 09:43 AM
Name: HP ENVY dv6 Notebook PC
Windows 8 (64-bit) also compatible with (x86)
I was in device manager and I was trying to get 'Validity Sensors' working but it was strange because it was named validity sensors (wbf) (pid=0018) and wasn't operating.
I first noticed that it stopped working when I uninstalled Norton off my computer. So I tried fixing it but made things worse.
My fingerprint sensor usually works by 'HP SimplePass' but it didn't I just need the driver software, how can I do this?
11-08-2013 01:01 PM - last edited on 02-24-2017 11:45 AM by OscarFuentes
11-08-2013 01:53 PM - edited 11-08-2013 01:58 PM
Thank you very much for response and trying to help.
I have got HP Pavilion dv6 Notebook PC, B1T06EA#AKD, Windows 7 Home Premium 64-bit Service Pack 1, still on warranty.
Fingerprint sensor: Validity Sensors (WBF) (PID=0018) / USB\VID_138A&PID_0018&REV_0078
I try to explain what is my problem. I log in to laptop using fingerprint sensor, but after that I noticed that I cannot log in to any website. Fingerprint sensor was "dead". Status LED didn't light up. I saw in Device Manager that "Biometric Devices" is missing and now is only :Unknown Device" with standard Windows drivers and error code 43. I coudn't update drivers to ones found on HP site - Windows shows me only a message that correct drivers are already installed. I used also Windows recovery (not HP recovery or whole system recovery) to day where everything was fine, but it didn't help.
Frist I wrote this post, but after that I found another post on the forum where HP expert ("Regents Professor Dragon-Fur") explain exactly to someone what should be done: http://h30434.www3.hp.com/t5/Notebook-Hardware/Envy-dv6-7250ca-Windows-7-Validy-Sensor-not-working/m...
I followed the steps. "Unknown device" changed again to "Biometric device" and LED status is light up during Windows start.
Now I have problem with HP SimplePass 6.0 (the newest version updated through HP Support Assistant). I cannot register my fingerprint. When I open HP SimplePass manually or after entered a password on a website, I see
for about 1 second a screen where I should register my fingerprint moving my finger few times on sensor, but after this second I see a message: "You probably have some difficulties. Do you want to try again?". I tried many times without success. Sometimes I see also a screen where I can choose which finger I would like to register.
I uninstalled and installed drivers and HP SimplePass few times but it didn't help.
So, now I have problem with software (HP SimplePass), of course If fingerprint isn't broken.
What should I do to register my finger?
What was the reason of such failure?
Poznan, Poland (EU)
11-08-2013 02:27 PM
With all of that troubleshooting that you have already performed, I recommend calling our technical support for further assistance. You can reach our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
09-04-2017 05:32 PM
Sorry to necropost buut this was the only page I could find for accidently deleting the fingerprint software. If anyone else has this issue when upgrading to win 7 or win 10 I found the software at https://support.hp.com/us-en/drivers/selfservice/hp-hdx-x18-1000-premium-notebook-pc-series/3769212/... and was able to reinstall it.