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pidge0t
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HP Recommended

Attempted Memory Upgrade Causes Windows Not To Boot

Pavilion X360 11-N010DX
Microsoft Windows 10 (64-bit)

I have a Pavilion X360.

 

Model Number is 11-N010DX.

 

I am running on Windows 10.

 

Current Bios: Insyde F.12 6/4/2014.

 

It's current RAM card is the following:

 

SK hynix [HMT351S6CFR8A]

4GB

PC3L

1.35 Voltage

 

More info on the SK Hynix card here: http://www.electrobyt.com/index.php?main_page=product_info&products_id=6880#.V4GimjV9bIU

 

I tried to replace the SK Hynix  with the following:

 

Crucial [CT6649773]

8GB

DDR3L

1.35 Voltage

 

More info on the Crucial card here: http://www.crucial.com/usa/en/pavilion-11-n010dx-x360/CT6649773

 

***

 

After replacing the SK Hynix (4GB) with the Crucial Card (8GB) and hitting the power button, nothing loads.

 

The HP logo never appears, Windows 10 never loads. There's nothing--only a blank black screen shows up. I don't think the hard drive is accessed because the drive is completely silent. The only sound comes from the computer fan.

 

After failing to boot with the Crucial card, I put the SK Hynix back in the Memory slot, and the computer booted up as normal.

 

I tried the Crucial card again, several times, but everytime I use it, nothing boots. Every time I go back to the SK Hynix, things resume to normal. Everything boots fine.

 

My concerns/questions:

 

The Crucial card has the same compatability as the SK Hynix doesn't it? This shouldn't be happening?

 

Heard some advice to unplug the CMOS battery to see if that resets the BIOS to recognize the new memory, but the X360 doesn't have a CMOS battery.

 

By all accounts, my BIOS is up to date (?), so does this mean that the only option I have left is to fiddle with voltage settings in the BIOS (But both are using the same voltage anyway)?

 

How can I get the Crucial card to work as my memory?

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Message 2 of 2
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HP Recommended

Attempted Memory Upgrade Causes Windows Not To Boot

Hi @pidge0t,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the memory upgrade. I will be glad to help you.

 

I looked at the spec you supplied, there should be no reason for that memory not to work.

 

May I suggest it may be a bad memory. Put just 1 memory stick in at a time and try to boot. If it boot with one but not the other you bill know which one is not working.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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