Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Welcome to HP Support Forums. 🙂
I understand that you have an HP laptop and the battery was not charging and you happen to run the battery test and it failed with a failure ID. You've done a remarkable job performing the steps.
I suggest you to refer to this HP Document to understand how the battery works in the laptop.
Secondly, I suggest you to reach out to our HP phone support to explore the hardware service options for the battery.
Please feel free to let me know if you have any questions. Good luck!
You're welcome. 🙂
I tried to decode the failure ID using an internal HP tool and all it told me was that it is purely a battery failure. I could not get any other details.
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