06-18-2016 06:32 AM
Hello, I have a ProBook 4720s, and after I upgraded to Windows 10, my bluetooth stopped working. I have checked in Device Manager, and there are no bluetooth devices anymore. There aren't any unknown devices either.
06-18-2016 07:01 AM
If you had the HP Wireless Assistant or Connection Manager software installed, most likely the bluetooth was turned off at the time you upgraded, and now you can't turn it back on unless you revert to Windows 7, turn the bluetooth on, uninstall the HP wireless assistant or connection manager software, restart the PC, verify the BT is on and then upgrade back to W10.
I do not believe the wireless assistant or connection manager software will install on W10, but I guess you can try that first.
06-18-2016 08:07 AM
HP Wireless Assistant couldn't install, but Connection Manager can, though when I run it it gives me "HP Connection Manager not installed. Application will exit.". I don't want to return to Windows 7, because I have a lot of files on this laptop.
06-18-2016 08:49 AM - edited 06-18-2016 08:50 AM
You'll have to live without the built in bluetooth then.
When I reverted back to W7, it automatically moved all my programs and files back to W7.
You can only do that within 30 days of upgrading though.
06-22-2016 08:36 AM
I'm sorry to bother you again, but something happened. Yesterday I got a notification that there was a problem with my bluetooth, so I checked device manager and saw that there was a generic bluetooth adapter. I installed my bluetooth driver, and it asked me if I wanted to reboot, and I clicked yes. The problem is, it disappeared from my device manager again. Is there a different solution?
06-22-2016 09:42 AM
Your notebook has the HP bluetooth module, and there is no W10 driver you can install for it.
W10 will automatically install a BT driver.
If the thing disappeared again from the device manager, unfortunately, there is nothing you can do that I know of to get it back, other than what was discussed the other day.