The HP Community is here for you.
02-19-2009 11:50 PM
02-20-2009 08:45 AM - last edited on 04-18-2016 09:44 AM by OscarFuentes
Follow the steps in this document, particulary step 3:
While it is published for desktops, it works on notebooks as well, and is not unique to HP. This is most common when another application with CD burning features is installed on the PC.
06-24-2012 02:21 PM
installed windows 8 release preview-- lost my vista home premium-- and do not have a cd to reinstall the vista. I only have the product key from the back of my laptop. And now cd/dvd shows -- this device cannot start. (code 10).
09-30-2013 04:55 AM
Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue.
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Windows Insider MVP