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sotosierra38
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Message 1 of 2
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Can connect to wifi but not internet and troubleshooter can't identify the problem.

HP Recommended
HP Pavilion g7 Noteook
Microsoft Windows 8.1 (32-bit)

My labtop was connecting to the internet just fine until it all of sudden stopped connecting to the internet. At first it told me that it couldn't connect to the proxy. After trying to conect to the internet a few times it said that it was problems with a type of connection. Don't remember what it was. I think the Norton Internet Security (I installed today) messed with my proxy settings. I don't know. I just need my labtop back up working again for school. Please help!

1 REPLY 1
Norton_Support
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Message 2 of 2
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HP Recommended

Hi sotosierra38,

 

 

Please uninstall Norton and check if you are able to connect to the internet.

 

Thanks

Anirban

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