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Cooling fan 90b error message and malfunctioning cooling fan (i THink)

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HP ENVY 15-k020us Notebook PC
Microsoft Windows 10 (64-bit)

Hello,


Yesterday the cooling fan 90b broke inside my laptop.  I heard a low noise like a CD was spinning incorrectly and than my computer overheated and shut down.  Upon restart I got the 90b error message.  Can anyone please point me in the direction of a guide on how to replace my 90b fan, and a place where I can buy a replacement part? 

 

Thank you very much,

 

ThomasBrodsky

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Dear Thomas,

 

90b Error message occurs when there is firmware or a Hardware issue with the fan.

 

Please install the following update on the Notebook.

 

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67052.exe

 

It is the bios update, most likely to fix if its a firmware issue.

 

However, if the issue persists, kindly contact our support center.

we will be happy to help you fix it.

 

Cheers!

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

Regards,
Vamshi
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