• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 07:06 AM

HP Recommended
Product: Pavilion dv7-7160er
Operating System: Microsoft Windows 10 (64-bit)

When I turn on the PC the error appears:


"Product information not valid...
Sistem board (00a) - Product name
Sistem board (00a) - Product Configuration
Sistem board (00a) - Product Serial Number
Sistem board (00a) - Product Namber
Sistem board (00a) - System Board CT Namber"

 

In the service center one day they fixed everything, but after a short time the breakdown appeared again. I know that the HP DMI Tool is needed.

 

Is it possible to get a suitable version for my laptop of this software?

 

motherboard: Goya/Balen - 1.0-ddr3 11254-3 48.4st10.030

1 REPLY 1

‎05-06-2017 01:28 PM

HP Recommended

@fdcss

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  
You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.