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PDT
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Elitebook HDD problem - MFT and mirror missing

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HP EliteBook 8770w
Microsoft Windows 7 (64-bit)

Hard disk is showing some signs of failure on SMART data and won't boot due to black screen error saying to Ctrl Alt Del.

 

I transferred the HDD to another machine and this cannot see any files, although it identifies as an NTFS drive with a single partition. Testdisk says the MFT and its mirror are missing or bad.

 

The HP diagnostics short test says it's ok and the Long DST check is running now (2h 24 to go).

 

As far as I can tell the System recovery F11 option isn't working. 

 

There's an Intel RAID setup on the notebook and Ctrl-I allows me to see the drive and the small SSD that is used to accelerate it, or at least that's what I think it does.

 

Should I expect to see files, folders etc on an NTFS drive from this sort of configuration ? With only one hard disk and the SSD it isn't doing RAID 0 or 1 but I was nervous there might be something different about the configuration.

 

If not I guess I'm looking at data recovery 😞

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erico
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You have described a failed hard disk. 

 

If you never backed up any important data to an  external storage device, then the data is probably lost.

 

That is why it is considered best practice to back up important data to an external drive or a NAS.

 

Data retrieval will come at a hefty price by a specialist company and there is no guarantee that the data willl be completely recovered.

 

I wish I could give you better news, but I can't.




I am not an HP Employee.
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PDT
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So the hard disk in one of these hybrid setups should look the smae as any other if removed and looked at in another computer ?

 

This one has just completed and passed the Long DST test of the UEFI Hardware diagnostics.

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erico
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It depends. 

If you use a Windows PC you will have to change the Explorer options so you can see the hidden partitions and files.

 

You can also use the Windows Disk Management snap-in to see inside most of the OEM partitions.

 

If the hard disk has a corrupted MFT( master file table), then it will be extremely difficult to even find any of the data.  YOU can try using the chkdsk utility at the command line with the disk in another Windows PC.

 

If chkdsk does not work then...

 

 

 Again, I refer you to data recovery specialists for that. Be aware that recovery is extremely expensive.




I am not an HP Employee.
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