Note on archived topics.
01-02-2015 10:51 PM - edited 01-02-2015 10:52 PM
(Model # m6-k010dx) My new laptop after 13 months automatically updated from windows 8 to 8.1 after I had said 'no' as many times as it allowed. After the update my files are still on it and most things are there but it seems 'stuck' and the orange screen keeps flickering like start to desktop so fast you usually can't even click anything in time to open it before it switches. I was told that the drivers probably needed to be updated first (eventhough I am pretty sure I kept up with all my other updates that popped up the only one I postponed was 8.1) and that I should refresh it, so I lose my programs but keep my files. I'm so sad I now lost Photoshop cs6 and my prefered antivirus (webroot) But anyway back to 8.0, it functioned fine aside from annoying pop ups to install norton antivirus no thank you, i bought webroot again. no updates were available.
I went to HP.com drivers update, searched for my pc and its correct update, and next thing I know is it's installing windows 8.1....??!
So again when it's 'done' and reboots, the screens flicker forever. I shut down, restart, same. so I put it back to windows 8...it will install 8.1 on its own any day now.. Please help asap!!!
Also forgot to mention when the screens are flickering, a few explorer exe application errors pop up on occaision. IE: "the instruction at 0xaa0c663c referenced memory at 0xaa0c663c. The memory could not be written. Click ok to terminate the program." was one the last time,
and the time before it, the initial windows 8.1 update when I still had Webroot antivirus, the pop up said "the instruction at 0x9b63663c referenced memory at 0x9b63663c. The memory could not be written. Click ok to terminate the program." the other pop ups the initial time came from Webroot - IE: "This file is trying to install itself to start every time the computer turns on C: /Windows/system32/DrvInst (dot) exe" and gives the options to block, allow once, or allow always.
Another trying to install every time computer starts is "C: /WINDOWS/system32/wbem/WMIADAP (dot) EXE"
and another is : "Process ID: 4244
Thread ID: 3460
Event Type: Registry
Registry Key: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Services/NDIS/IfTypes/131
I searched all of those but found nothing. How can I have a smooth update? THank you in advance
01-06-2015 08:11 AM
Hi @ASAP666 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY m6-k010dx Sleekbook and trying to update to Windows 8.1. Before updating did you make sure your system was up to date with Windows. Here is something from Microsoft that might help.
Looking into this I have found that it is a driver issue usually associated with USB devices.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.
I recommend to do this update to disable your Anti Virus or Webroot temporarily to allow the update to go through.
Please let me know how this goes.
I work on behalf of HP