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knl_1990 Honor Student
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Factory reset of my hp, stuck in a reset loop

Microsoft Windows 8.1 (32-bit)
I was having issues with my hp laptop, so I tried a few solutions, none worked , so I had to factory reset my laptop with the help hp tools , whist doing this however I got the message, "windows could not complete the installation. To install windows on this computer, restart the installation. But every time I restart it, it shows up again
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Factory reset of my hp, stuck in a reset loop

@knl_1990

Thank you for joining HP Forums. 
I'll be glad to help you :)
 

As I understand the computer isn't reinstalling windows as it should,

though, you've tried twice.

 

If the windows/HP Recovery Image is corrupt the windows will not install,

Or possibly a hardware failure with the drive - I would recommend running a hardware test on the hard drive using the H/w diagnostics tool by HP

 

Don't worry though as I have a few steps to resolve this concern :)

If hardware tests have passed, follow the below steps:

  1. Open HP System Recovery:

 CAUTION:

Do not perform a system recovery! Stop at the first recovery screen.

  • Press the F11 key repeatedly while the computer is starting.
  • If you have a recovery disc, turn on the PC and insert the first recovery disc into the drive. Use the disc to enter the system recovery.
  1. Select Microsoft Startup Repair tool and wait for the repair to find and fix errors. When finished, restart the computer; even if the startup repair tool finds errors but cannot fix them.
  2. If the error message persists, open the recovery manager screen as was done in step 1.
  3. At the recovery manager screen, press ALT + D.
  4. Enter the following text at the command prompt: bootrec /rebuildbcd
  5. If bootrec displays "Add installation to boot list?", press y.

After bootrec completes successfully, the computer displays "The operation completed successfully".

  1. To close the command prompt, enter the following text: exit
  2. At the Recovery Manager screen, select Microsoft Startup Repair tool (again) and wait for startup repair to find and fix errors. When finished, restart the computer.
  3. The error should no longer open. If it does, perform a system recovery, making sure to backup important files.

If the issue persists, order the recovery media online: Click here (use it to reinstall windows)

 

Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

 

Riddle_Decipher
I am an HP Employee

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