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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-06-2017 05:44 PM

HP Recommended
Product: 15-1272WM
Operating System: Microsoft Windows 10 (64-bit)
I bought a used laptop, the guy said he started to reset it to factory. I got home and the laptop said an error occurred and could not reset. I tried to recover it. Now it's on a loop just turning off and on. Please help
1 REPLY 1

‎04-06-2017 10:36 PM

HP Recommended

Hello @Juanalberacosta

 

Welcome to the HP Support forum.

 

Can you enter/load the built-in recovery in the internal partition ?  Here is how:

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose/press  F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

4. Go to Troubleshoot > Reset this PC

or Troubleshoot > Advanced options > HP Recovery Managed (Recovery Manager)

 

5. Follow the on-screen instructions

 

 

Does this work and if not, where it fails ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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