07-31-2015 09:01 PM - edited 07-31-2015 09:28 PM
I just recently upgraded to WIndows 10 and I was asked to uninstall the HP fingerprint program since it was not compatible. I uninstalled it thinking that there would be a compatible program after the updgrade. Unfortuantely , I could not find an updated version of this. Please help me find the right program so the fingerprint sign on can be available again.
I'm using HP 4445s, originally with windows 8.1 OS now recently updgraded to windows 10
04-26-2017 05:36 AM - edited 04-26-2017 05:37 AM
I had a similar problem on my HP Envy dv7t Quad Laptop after installing Windows 10 Creators update. I _believe_ the W10 Creators update edition now has its own fingerprint sign-in software (for PCs using a fingerprint sensor) which conflicts with the original HP Simple Pass software. To solve the problem, I opened the Programs application and permanently uninstalled the HP Simple Pass program software...but, I kept (did not uninstall) the Validity Sensors program software. After rebooting/restarting the HP Laptop, I signed in using my personal password. Then, I opened Settings --> Accounts --> Sign-in options (next to the Key icon) --> Windows Hello --> Fingerprint (Add options). I followed the prompts to create a (new) fingerprint. I had to slide my sign-in finger across the sensor several times until the software was satisfactorily (re)programmed.
The W10 Creators update fingerprint sign-in software works much better than did the original HP Simple Pass software on my HP Laptop.