I had a similar problem on my HP Envy dv7t Quad Laptop after installing Windows 10 Creators update. I _believe_ the W10 Creators update edition now has its own fingerprint sign-in software (for PCs using a fingerprint sensor) which conflicts with the original HP Simple Pass software. To solve the problem, I opened the Programs application and permanently uninstalled the HP Simple Pass program software...but, I kept (did not uninstall) the Validity Sensors program software. After rebooting/restarting the HP Laptop, I signed in using my personal password. Then, I opened Settings --> Accounts --> Sign-in options (next to the Key icon) --> Windows Hello --> Fingerprint (Add options). I followed the prompts to create a (new) fingerprint. I had to slide my sign-in finger across the sensor several times until the software was satisfactorily (re)programmed.
The W10 Creators update fingerprint sign-in software works much better than did the original HP Simple Pass software on my HP Laptop.
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