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meschiari
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Message 1 of 2
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HP Recommended

Fingerprint scanner Problem

HP Envy Notebook d050nz
Microsoft Windows 10 (64-bit)

Good Morning,

 

I have a Problem with the fingerprint reader. Sometimes it works and sometimes not. Sometimes When I want to unlock the PC it asks me only Pin or Password and not "fingerprint". I can't find where is the problem because the fingerprint scanner goes and sometimes it leave me use the finger to unlock the pc.

 

Thanks 

 

Ho un problema con il lettore dell'impronta digitale, a volte mi lascia sbloccare il computer con essa, a volte no. 

Quando sono nella schermata di blocco mi da la possibilità di sbloccarlo usando Pin or Password e non mostra la terza variante (lettore impronta) e se ci poso su il dito non si sblocca. Il lettore funziona perchè a volte da la possibilità di sbloccare il pc usandolo.

 

Grazie

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Message 2 of 2
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Flag Post
HP Recommended

Fingerprint scanner Problem

@meschiari

 

System:

HP ENVY Notebook - 13-d050nz (ENERGY STAR)

 

Check the Device Manager > Biometrics > open your fingerprint Driver and check the version.

 

If it is not the latest, download and install the Driver:

File name:  sp74365.exe (26.6 MB)

 

If you are not already running the latest version of HP SimplePass, please update.

(Check program version in Control Panel > icon view > Programs and Features)

 

The latest Series 8 HP SimplePass program at this writing:

sp76923 HP SimplePass V8.01.62A W7-W10 32/64bitS

 

 

General Help, Suggestions, and Examples:

Instructions to Upgrade HP SimplePass

Read the first page: Dragon Document Guidelines

 

Sections of interest include:

  • Order of Events is important
  • Change Sign-In Options
  • Procedure - Update / (Re) Install HP SimplePass
  • Bits and Drivers
  • Validity Sensor Driver Version

 

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

 

Kind Regards,
Dragon-Fur
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