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Shut down the notebook.
Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory.
Post back with the results, including any error code that may be generated.
Can you also post back with the following details:
The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
The full version of the operating system you are using ( ie Windows 8 64bit ).
Windows Insider MVP
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