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SteveHHLL
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G0T55AV 1703 0x8007001f

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HP ENVY 15 Notebook PC
Microsoft Windows 10 (64-bit)

When my computer gets to about 85% when updating to Windows 10 Creator I get the fault 0x8007001f.  I have updated the Graphics Drivers, BIOS, Audio Drivers, etc.  I must have missed something.  Has anyone solved this or is it terminal?

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IT_WinSec
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Hello @SteveHHLL

 

Thank you for posting in the HP Support forum.

 

This is not HP specific issue and not caused by HP.

The ISO/media tool method is always the best way to update Windows 10. In your case the error you get seems to be very common

 

>> https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/windows-10-creators-upd...

 

>> https://support.hp.com/us-en/document/c04730900

Installing from USB drive using Media Creation Tool

 

 

Hope this helps.

 

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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SteveHHLL
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Thanks, didn't work.  I noticed my build (15t-k000) isn't on the list of HP Products tested yet, although I'm thinking it will be after they get to it.  It was purchased well over a year after August of 2013.  The fault 0x8007001f is a general fault, also shown for some Gateway computers.  Looks like kind of a "all the other miscellaneous problems."

 

There is a statement about removing apps that don't work with Creator, but I can't find a list of those and suspect (hope) that's the problem but without removing all the HP apps that came with the machine I wouldn't know which to remove.  I was hoping to find that list somewhere but haven't been able to.

 

Is there such a list?

 

Thanks for your help.

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IT_WinSec
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Hi @SteveHHLL

 

I am sorry this didn't work for you. Based on my research this is very common issue with Windows 10 CU and lots of people. There is no special concrete fix - one that works for all - you are correct -> "all the other miscellaneous problems"

 

Unfortunately, this is what happens when a corporation rushes to release new version every year on a fixed date without proper and complete quality assurance and tests. Instead, they could release new version on a per-need base after long and proper quality assurance, not per-wish base as it is now ... but this is another story.

 

===

 

1. Can you please elaborate on what happened exactly - where the USB flash drive upgrade method failed - please, provide step by step details.

 

2. Can you ensure all drivers are updated, not only the ones you mentioned above - network adapters, as well ?

Device Manager method > https://support.hp.com/us-en/document/c03330139

 

3.  In order to answer your questions with regards to the apps, I need to know what software is installed on your machine and what runs with it. Please, download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

 

Save and run the exe file.

 

1) Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

 

2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section"

Choose "Generate StartupList Log". The program will automatically open a Notepad windows filled with the Startup items from your computer. Copy and paste all the info and place it your next reply

 

3) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.

Copy and paste all the info and place it your next reply

 

You can now close HiJackThis and delete it.

 

 

Looking forward to your reply/update

 

 

 

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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