• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-24-2017 11:32 PM

HP Recommended
Product: HP 15-n011nr
Operating System: Microsoft Windows 8 (64-bit)

I have a HP 15-n011nr and have been using the laptop for the past couple years without any issues, but recently it's been having problems that I just can't seem to find a solution to. For starters, it takes a long time for it to boot up and proceed to the login screen. When it does manage to get to the login screen and I've logged on successfully, it begins to constantly freeze and there's very little I can do. It's pretty much unusable and after a while the laptop just stops responding and I have to force shut down.

I've looked for solution online, even tried system recovery and factory reset, but it hasn't fixed the issue at all. Any help would be greatly appreciated!

4 REPLIES 4

‎03-25-2017 01:18 AM

HP Recommended

Sounds like the hard drive is starting to fail and will need to be replaced. Immediately after powering on start tapping the Esc key. This should open a menu where F2 System Diagnostics is an option, Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-25-2017 01:44 AM

HP Recommended
Thanks for the reply. I just did a quick system scan and the "Hard Drive Short DST" Check failed. Everything else passed though.
Was this reply helpful? Yes No

‎03-25-2017 02:10 AM

HP Recommended

DST: Fail=  the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop 2.5" SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-25-2017 02:18 AM

HP Recommended

Your Maintenance and Service Guide-unfortunately your model is not one of the easiest to change hard drive. If you aren't comfortable with disassembling the laptop you might take it to a local pc repair shop, or Best Buy,Staples,etc.

http://h10032.www1.hp.com/ctg/Manual/c04439615

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.