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HP 2000 w/ Windows 10 stuck in restart loop

HP 2000
Microsoft Windows 10 (32-bit)

My laptop is stuck in a restart loop after attempting to factory reset. I am selling the laptop so I exported all of my files and then went to wipe it by doing a full factory reset. About 50% into the reset it told me that it failed, and then asked if I wanted to restart. I hit yet and now it will only load the blue HP symbol, shut down, restart, get to this same screen and then so on. I have ran the short diagnostic, and the extensive diagnostic and both have come back with no errors/failures/etc. 

 

HELP ME PLEASE.

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HP 2000 w/ Windows 10 stuck in restart loop

Hello,

 

Thank you for posting in the HP Support forum.

 

The blue HP logo and the restart loop now is happening because you have no operating system installed (a.k.a the recovery failed and OS is either not installed or partically installed) .

 

Since you are selling the PC, let me know if you want to the new owner to use Windows because if you want to just wipe the drive to erase everything and give it fresh clean to the new owner, then you do not need to do recovery - instead you can use another software and format it in some minutes.

 

However, if you want to give the PC to the new OS running Windows, then you need to complete the recovery process.

 

-- Let me know which case scenario you prefer

 

 

If the first one, I can give you instructions later

 

If the second one, try to restart the recovery process. Here is how:

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, even before any "picture" appears on the screen - immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F11 to open System Recovery options.

The computer should boot from recovery partition to open you various recovery options. Follow the on-screen instructions to "Troubleshoot" and perform either HP Recovery or Reset with option to delete everything.

Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from.

 

-- Did your PC originally arrive with Windows 7 or 8 and you later upgraded to Win 10 [free MS offer} or your PC arrived with Win 10 ?

 

 

Looking forward to your clarifications. Hope this works for you.

Your feedback and update is highly appreciated
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** Location: Europe ***
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HP 2000 w/ Windows 10 stuck in restart loop

I've done the second option and for either reset chioce it asks me to put in the Windows installation or recovery disc and I don't have either of those. It came with windows 8 and I upgraded, yes.

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HP 2000 w/ Windows 10 stuck in restart loop

You have 2 options

 

- purchase recovery media (original HP Recovery media) to restore Windows 8/8.1 (costs about 27 USD or 33 EURO) - (let me know if you prefer this one)

 

or

Download Windows 10 ISO from Microsoft website - free and use Windows 10

 

Since you previously performed an upgrade from Win 8/8.1 to Win 10 on this very same computer and if you used Win 10 for a while and if Windows 10 was activated (it's licence was activated), then your computer has a Digital entitlement option stored on Microsoft servers. Because of this, you no longer need a code/lic key to activate Windows 10 if you need to reinstall it.  More info:

 

>> https://support.microsoft.com/en-us/help/12440/windows-10-activation

>> http://www.winbeta.org/news/digital-entitlement-a-new-method-of-activation-in-windows-10

 

 

You can directly download Windows 10 ISO from MS site or download Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

 

>> https://www.microsoft.com/en-us/software-download/windows10ISO

 

 

 

How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 

 

 

When ready with the USB drive or with the DVD:

 

Insert the Windows USB thumdrive or the DVD prepared previously

Please, shutdown the computer using the power button.

Power back on the PC.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open the HP Startup Menu 

 

Choose F9 to open Boot options. Select the thumb drive (or the DVD device upgrade bay) as boot option.

PC should boot from the DVD or from the USB.

 

Follow the on-screen instructions to install (reinstall) Windows 10

Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

 

 

If the Windows 10 media (USB/DVD) cannot boot

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled.

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

 and repeat the steps above to boot with F9 option.

 

 Happy Sales 🙂

 

Hope this helps. Let me know how it goes.

Your feedback and update is highly appreciated
** Click on the button below to accept this advice as a solution if it helped you
** Don't hesitate to hit the THUMB-UP+ button below to say thanks or give like 
HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** Location: Europe ***
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