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Student
Posts: 1
Member Since: ‎05-17-2016
Message 1 of 4 (684 Views)

HP bios update recovery, reboot and recovery again

Product Name: hp pavilion x2 model 10-k077n
Operating System: Microsoft Windows 8.1 (64-bit)

I receive a notification to update a BIOS, I accept it and the tablet download a updtaet.

 

Now every time I turn on the tablet, it go to a screen with the title HP bios update, the text of the screen say:

 

**************************************

The system bios is being recovered. The recovery will take several minutes to complete

Do not shut down your computer during the process

Writing new BIOS image

 

block xxx/2048

Progress from 0 to 100%

***************************************

 

 

after that, the screen change to

 

 

***************************************

The system bios is being recovered. The recovery will take several minutes to complete

Do not shut down your computer during the process

 

Verifying new bios image

block xxx/2048

progress from 0 to 100%

***************************************

 

 

and chage to

 

 

****************************************

System BIOS recovery is complete

Upon restart. the screen may be black for a few minutes and varius led lights may flash. Pleasedo not attempt to interrupt or power down during this time

continue startup

15

****************************************

 

them the tablet reboot and start again.

 

0 Kudos
HP Support Agent
Posts: 12,287
Member Since: ‎01-29-2014
Message 2 of 4 (664 Views)

Re: HP bios update recovery, reboot and recovery again

Hi,

 

      Since you mentioned that the tablet is going to  a screen with the title HP bios update.The system bios is being recovered. Please provide me the product number and serial number of unit so i can check for solution.

 

If it is a android tablet you try performing the steps below.

 

With the tablet powered off, press and hold the volume up (+) button and power button at the same time for about five seconds. ...

 

When the Android system recovery menu displays, use the volume down (-) button to highlight Wipe data/factory reset.

 

 

 

******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

 

I am an HP Employee

MrRobot
I am an HP Employee

Grad Student
Posts: 177
Member Since: ‎09-28-2012
Message 3 of 4 (661 Views)

Re: HP bios update recovery, reboot and recovery again

Hello Agustin_mexico... I'm very sorry that you're running into this issue with your x2 tablet.

 

Agustin, I'd like for you to try the following:

  • From another PC, download and run the current BIOS SoftPAQ for your unit.  You can find it here.
  • Again, you are running the SoftPAQ on the PC you downloaded on.  When you run the SoftPAQ, chose the option to "Create BIOS Recovery Drive".  You'll need a small USB flash drive ("disk on key") plugged in to the system... a recovery drive will be created.

BIOS_Recovery_Drive.PNG

 

  • After creating the recovery drive, remove it and insert it directly into your powered down x2 tablet's USB port.
  • Power up the tablet.  The unit should go through the BIOS Update / recovery process.  Upon completion of the process, the unit should reboot into Windows.

 

If the tablet does not reboot into Windows at that point, you can try a hard reset of the device.  That would involve removing the tablet from the keyboard, pressing and holding the power button for a minimum of 10 seconds, waiting for about 15 seconds, then powering up the unit.

 

If you cannot boot into Windows at that point, I would be concerned that the BIOS chip or memory on the system board has become corrupted beyond recovery, and you would need to contact HP for service.

 

I hope this helps.  Let us know what happens!

 

DISCLAIMER: I am an HP employee, but I am not a spokesperson for HP.

  • If you found this information helpful, please take a moment to click on "Accept as Solution".
  • If you'd like to say thanks, please click on the "thumbs up" icon to give me Kudos!

 

Student
Posts: 1
Member Since: ‎06-14-2016
Message 4 of 4 (612 Views)

Re: HP bios update recovery, reboot and recovery again

My windows 8 tablet is doing the same thing.  Will this proceedure work on a windows system?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation