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10-16-2016 10:16 AM
i want to make a factory reset to my laptop, it is a Pavilion g6 model A1Z92UA#ABC, so I made a partition to the hard disk I know I can make a factory reset. how I could resolve that problem?
10-16-2016 12:31 PM
Allow me to welcome you to the HP forums!
The usual way to do a factory reset is to press F11 while the laptop is booting, and when the HP Recovery Manager starts, select the option for a factory reset.
But, if you have messed with the partitions on your hard drive, most likely, that is NOT going to work.
In that case, you would need to order something known as HP Recovery Media.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
If you need media for Win7, you can order that from this page: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g6-1c00-Notebook-PC-series/5145708/model...
The link is at the bottom of the list.
But, if you need media for Win8, HP does not appear to stock that. If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
***Please mark Accept As Solution if my post solved your problem***
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