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Ishfady
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How to fix Unknown device in windows 7

HP Envy dv6-7200SA Notebook PC
Windows 7

Hi

 

I have just install windws 7 pro on HP Envy dv6-7200SA Notebook PC


When I open Unknown device Properties, I see following in details

For

Other devices
       - Unknown device
                 ACPI\HPQ0004
                *HPQ0004

How do I fix it.

Please can you help me.

thanks

Ish

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How to fix Unknown device in windows 7

Hi,

 

The hardware id is for HP 3D DriveGuard - the driver you require is on the following link,

 

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

When the installation has completed, restart the notebook.

 

Regards,

 

DP-K

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Windows Insider MVP

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