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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2017 06:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavilian laptop will not power on.  I removed the battery and power and held the power button for over 30 seconds to discharge and existing cache or power.  But it still doesn't power on.  I don't know what the model number of my laptop because there's nothing on the laptop with that info.  Any ideas?

 

Regards,

Walter

2 REPLIES 2

‎02-06-2017 08:50 AM

HP Recommended

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.

 

hp label.png

 

If you have any further questions, please don't hesitate to ask.

 

Please click the White KUDOS "Thumbs Up" to show your appreciation

Frank

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‎02-06-2017 09:25 AM

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Hi Frank, i don't know if i ripped off the plackard with the laptop info on it.  But my laptop doesn't have anything on the outside to tell me what model it is.  So, i guess i'll have to wait until i get back p and running to find our.

 

Thank you

Walter

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