Hp pendrive v165w not detected by the computer

[ali_kausar]

I have a HP v165 pendrive and it is not detected by the computer. 

[Photoray002]

Hello Ali,

Please give as much information about your system as you can when asking for help.

Example: which operating system are you using.

Confirm that the Pen Drive is seen by other computers first.

If it is not working in any other computer, then the usb drive is corrupted. If it is a new purchase, you will need to either contact support or take the drive back to the store you bought it from.

If it is working in other computers, then just the driver is most likely corrupted on your operating system. Try these steps to troubleshoot the Pen Drive. Confirm that the port on the computer is not bad. Choose a different port to insert the drive. Next…

Part 1: Make sure that the drive has a drive letter assigned in Disk Management.

• Open Computer Management by right clicking on Computer and clicking Manage.
• Click on Disk Management. Give it a moment to open the view of the drives installed.
• Look for a drive that does not have an assigned drive letter and is not labeled as System Reserved.Note: System reserved drives are reserved by Windows and will not allow you to assign a letter.
• Right-click the unlabeled drive and click Change drive letter and paths…
• Click Add and then click OK to select the first available drive letter.
• If the Change drive letter and paths… option is not available, make sure that the drive is Online.
• If the drive is Offline, right click the disk number and click Online.

Part 2: If the drive has a letter assigned and it still does not work, uninstall the driver.

You can safely remove any usb drivers that are not in use (hidden drivers). Devices that get plugged in later will simply reinstall its needed driver again.

• Remove the pen drive from the computer if it’s attached.
• Right click Computer and click on Properties. In the System window on the left side, click on Advanced System Properties.
• Choose the Advanced tab and click on Environment Variables… button at the bottom.
• Under System Variables, click on the New… button
• Type this in the box that pops up.

        Variable Name: devmgr_show_nonpresent_devices

        Variable Value: 1

• Click OK on all the open windows to close them out.
• Go to Computer Management again and click on Device Manager. Go to View at the top of the window and click on Show Hidden Devices.
• Click on the drop down arrow for Universal Serial Bus Controllers to open the list.
• Look for any USB Mass Storage Device that is hidden (greyed out) and delete it. There may be several and it’s ok to delete all those hidden USB Mass Storage Devices.

When you connect the pen drive to the computer again, give it a minute to reinstall the driver.

Hope it helps.

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I am a volunteer. I do not work for HP.

[ali_kausar]

This not working. My pendrive is not getting detected in any computer and I have called the customer care and they are not listening . I have written many e mail to HP and they are not replying . HP has the worst service and I will never buy anything from HP 

[Photoray002]

Sorry to hear about the trouble. Yes nothing is going to work if NO computer will see it.

IF this is a "new purchase", any good store (here in the US) will take it back for a refund. IF yours does not, I would not buy from that store anymore also.

I dont know where you are located but If its a NEW drive, I think you should insist on getting your case elevated to a manager at HP. Perhaps HP support is different in each country?

The squeaky wheel gets oiled if you know what I mean.

Good luck.

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I am a volunteer. I do not work for HP.

[Innovator_1]

u can use cmd in windows...and format it with command...."how to make pendrive bootable"

me too have same problem...then i try this and it works.......

[anand78]

My Hp Pan Drive 8 gb does ont show in my pc