Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I can't solve this error with Intel Driver Update Utility 2.2 tool and found Intel PROSet/Wireless Software for Bluetooth but always failed when try to install the latest version 18.1.1525. Thanks for your help and great support.
Thank you for your inquiry,
When posting it is very important to include your exact model of HP notebook and not just the series such as Envy.
This information enables up to assist you more effectively.
From your post I am assuming you are trying to connect a Bluetooth dongle to your notebook and it is not being recognized correctly.
Have you done all your Windows updates?
Have you ran the Windows troubleshooter?
Have you ran the HP Support Assistant to check for any HP updates and help overcome difficulties?
Here is a link to HP PCs - Using Bluetooth Devices (Windows 😎 that may help.
If you are still unable to get the device recognized properly, what is the exact model of the Bluetooth device?
Is it supported in Windows 10?
Have you contacted the manufacturer of the device?
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