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11-08-2014 06:42 PM
I own an HP Envy Touchsmart 17 and after a recent BIOS update the keyboard will not respond to any key no matter what i press. This problem arose three days ago. I have tried everything including calling HP technical support and they tried everything from a system point recovery and then eventually a full computer wipe. None of this has helped and the keyboard still wont work. The only time the keyboard works is when i switc the computer into airplane mode, when i do that all the keys work again and i can type properly. For two days i was able to use an external keyboard to type without it being in airplane mode. However, as of 2 hours ago the external keyboard is not working eiter and will not respond unless in airplane mode. I am a college student and desperately need this to be fixed because of my many assignments i have due. Please help.
08-31-2016 04:32 AM
i am am facing the same problem and unable to resolve it ...keyboard is working fine in flight mode / airplane mode .. But becomes non functional as soon as I switch to wifi
also I have tried to uninstall driver update motherboard drives , everything ... No luck ... Please help